Frequently Asked Questions
Everything you need to know about your next travel companion.
What is the standard shipping time for orders within Canada?
Standard shipping typically takes 3 to 7 business days depending on your province. Expedited shipping options are available at checkout for faster delivery.
What is your return policy for luggage and accessories?
We offer a 30-day return policy on all unused items in their original packaging. Please note that return shipping fees may apply unless the product is defective.
Do Travelpro products come with a warranty?
Yes, our luggage collections come with various limited warranties ranging from 10 years to lifetime coverage against defects in materials and workmanship.
How do I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your carry-on bags compliant with Canadian airline regulations?
Most of our carry-on models are designed to meet the sizing restrictions of major Canadian carriers like Air Canada and WestJet, but we recommend checking specific airline dimensions before traveling.